Welcome to our FAQ page.
If you encounter any questions during your shopping experience, please refer to the following FAQs. If you still need assistance, please contact our customer service team.
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I. About the Products
1. Are the products you sell authentic?
Yes.
We value product quality and customer shopping experience. All products sold on our website are authentic products sourced through legitimate channels.
We are committed to providing European customers with a reliable and safe shopping experience.
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2. How do I choose the right shoe size?
Due to differences in shoe design, we recommend that you:
* Refer to the size chart provided on the product page;
* Measure your foot length and select the corresponding size;
* If you have wide feet or a unique foot shape, you can contact us for advice.
If the size is not suitable after receiving the product, you can apply for a return or exchange according to our "Return and Refund Policy".
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3. Will the product color be exactly the same as the picture?
Due to differences in display devices, screen settings, and shooting environments, the color of the product may vary slightly.
The actual product color should be based on the received item.
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II. About Orders
4. How to Place an Order?
You can complete your purchase by following these steps:
1. Select your preferred product and size;
2. Click "Add to Cart";
3. Fill in your shipping information;
4. Select your payment method;
5. Submit your order.
After order confirmation, we will begin processing your order.
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5. Can I modify my order after placing it?
If your order has not yet entered the shipping process, please contact us as soon as possible.
We will try our best to help you modify:
* Shipping address;
* Contact information;
* Product size or quantity.
Once the order has been shipped, it may not be possible to modify it.
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6. How to Check Order Status?
After your order is shipped (if we offer tracking service), we will send you the tracking information via email.
You can also check your order status by contacting customer service.
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III. About Payment
7. Which payment methods are supported?
We support the payment methods displayed on the website checkout page.
The payment process is handled by a secure third-party payment service provider; we do not store your complete bank card information.
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8. Do you support Cash on Delivery (COD)?
Yes.
Our store offers Cash on Delivery (COD) service in some European countries and regions.
After selecting COD:
* You do not need to pay online in advance;
* Pay the delivery person upon delivery;
* COD support depends on your country, region, and postal code.
Please refer to the checkout page for specific available payment methods.
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9. Can I refuse a COD order?
If you choose Cash on Delivery, please confirm that you really need the order.
Refusing an order without a valid reason may affect your future use of the COD service.
To cancel your order, please contact us as soon as possible.
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IV. About Delivery
10. How long does it take to ship my order?
After order confirmation, we usually process and arrange shipment within:
1–3 business days.
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11. How long does delivery take?
Estimated delivery time within Europe:
* Western Europe: 5–10 business days;
* Central Europe: 5–10 business days;
* Southern Europe: 6–12 business days;
* Northern Europe: 6–12 business days.
Actual delivery time may be affected by logistics, weather, holidays, etc.
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12. How can I check the tracking information?
After your order is shipped, if tracking is available, we will send you tracking information via email.
If you have not received tracking information, please contact customer service for inquiries.
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V. About Returns and Refunds
13. Can I return an item?
Yes.
According to applicable European consumer protection regulations, eligible orders can usually be returned within a specified period after receipt of the goods.
Please see the "Returns and Refunds Policy" for detailed rules.
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14. What conditions must be met for a return?
The item must:
* Unused or visibly worn;
* In its original packaging;
* Product tags and accessories intact;
* Not affecting resale.
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15. How long does it take for a refund to arrive?
We will process the refund after receiving and inspecting the returned goods.
Refunds typically take:
* Review time: 1–3 business days;
* Bank transfer time: 5–10 business days.
The specific time depends on the processing speed of the payment institution or bank.
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VI. After-Sales Service
16. What should I do if I receive damaged goods?
If you receive a product with the following issues:
* Damaged during shipping;
* Defective product;
* Wrong product sent;
Please contact us as soon as possible after receiving the product and provide:
* Order number;
* Product photo;
* Problem description.
We will assist you in resolving the issue promptly.
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17. How to contact customer service?
You can contact us via the following email address:
Customer service email:
[JeziorowskaDominikowska482@gmail.com] Customer service will usually reply to your email within 1–2 business days.
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VII. Other Questions
18. Is my personal information secure?
Yes.
We strictly protect customer personal information and process your information in accordance with applicable data protection regulations.
Please see our Privacy Policy for details.
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19. Are there any restrictions on promotional activities on the website?
Some promotional activities may have time, quantity, or applicable product restrictions.
Please refer to the activity page for specific activity rules.
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20. What if I don't find the answer to my question here?
If you have any further questions, please feel free to contact us:
Email:
[JeziorowskaDominikowska482@gmail.com] Our customer service team will assist you as soon as possible.