Refund policy
Welcome to our store! We are committed to providing European customers with a high-quality, safe, and reliable shopping experience. If you are not satisfied with your purchase, please refer to our return and refund policy below.
---
I. 14-Day No-Reason Return Policy
According to EU consumer rights regulations, you have the right to return goods within 14 days of receipt without giving a reason. ([European Union][1])
When applying for a return, please ensure that:
* The item has not been worn abnormally or damaged;
* The item is clean and shows no obvious signs of use;
* The original packaging, shoe box, tags, and accessories are complete;
* You provide your order number or proof of purchase.
For return requests after 14 days, we will decide whether to accept the application based on the actual circumstances.
---
II. Product Quality Issues
If you receive a product with any of the following conditions:
* Manufacturing defects;
* Wrong product or size sent;
* Damage during transportation;
Please contact us within 48 hours of receiving the product and provide:
* Order number
* Product photo
* Problem description
If the issue is confirmed to be a product quality problem, we will provide you with:
* Free replacement;
* Full refund;
* Or other reasonable solutions based on the actual situation.
Return shipping costs incurred due to quality issues will be borne by our store.
---
III. Situations Where Returns Are Not Supported
Returns are not possible in the following situations:
* Beyond the return period;
* Obvious wear, tear, or damage caused by the customer;
* Missing original packaging, shoe box, accessories, or tags;
* Customized or specially made products (if applicable);
* Product contamination, odor, or other conditions affecting resale due to personal reasons.
---
IV. Refund Policy
After receiving and inspecting the returned goods, we will notify you of the refund review result via email.
Upon approval:
* For orders paid using the original payment method, the refund will be returned to the original payment account;
* Refunds are generally completed within 5–10 business days;
* Actual arrival time may vary depending on the bank or payment institution.
If the refund has not arrived after the specified time, please contact your bank or payment platform first; if the problem persists, please contact us.
---
V. Return Shipping Costs
For returns due to the following reasons:
Personal reasons of the consumer:
* Dislike;
* Incorrect size selection;
* Change of purchase intention;
Return shipping costs are usually borne by the consumer (unless otherwise stated in the promotion).
For returns due to the following reasons:
* Product quality issues;
* Incorrect shipment;
* Damaged goods;
Return shipping costs will be borne by our store. ([European Union][2])
---
VI. Refund Amount
Upon meeting the refund conditions, we will refund:
* The purchase price of the goods;
* Standard shipping fee (if applicable) if it complies with EU consumer rights regulations. ([EUR-Lex][3])
The following fees are generally non-refundable:
* Express shipping fee (if the user chooses it);
* Return shipping fee for non-quality issues (if applicable).
---
VII. How to Apply for a Return
Please send an email to:
Email: [JeziorowskaDominikowska482@gmail.com]
Please include the following in the email:
* Order number
* Recipient's name
* Purchased item
* Reason for return
* Product photo (if involving quality issues)
Our customer service will respond to your application within 1–2 business days and provide subsequent return instructions.
---
VIII. Refund Processing Time
After we receive and inspect the returned goods:
* Review within 1–3 business days;
* Refund within 5–10 business days after approval;
* May be delayed during holidays.
---
IX. Contact Us
If you have any questions about returns, refunds, or orders, please contact us:
Customer Service Email:
[JeziorowskaDominikowska482@gmail.com]
Our customer service team will assist you as soon as possible.