Política de envio
Thank you for choosing to purchase BIRKENSTOCK products from our store. We are committed to providing safe, efficient, and reliable delivery services to our European customers. Please carefully read the following shipping policy before placing your order.
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I. Delivery Area
We currently offer delivery services to many countries and regions in Europe.
The actual countries, regions, and postal codes available for delivery are subject to the information displayed on the checkout page. If your delivery address is not currently supported for delivery, the system will prompt you at checkout.
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II. Order Processing Time
After successful order submission, we will complete order review, product preparation, and shipment arrangements within 1–3 business days.
The following situations may lead to extended processing times:
* Holidays or promotional periods;
* Product inventory adjustments;
* Confirmation of shipping information;
* Force majeure events.
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III. Estimated Delivery Time
After shipment, the estimated delivery time is as follows:
Western Europe: 5–10 business days
Central Europe: 5–10 business days
Southern Europe: 6–12 business days
Northern Europe: 6–12 business days
Remote areas or islands: 7–15 business days
The above times are estimates only and do not constitute a guarantee of delivery. Actual delivery time may be delayed due to logistics, customs inspection, weather, or other force majeure factors.
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IV. Shipping Costs
Order shipping costs will be automatically calculated and displayed on the checkout page.
If our store offers free shipping promotions, the conditions published on the promotion page will apply.
If redelivery is required due to incorrect shipping information provided by the customer, any additional costs incurred may be borne by the customer.
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V. Cash on Delivery (COD)
To facilitate customer shopping, our store offers Cash on Delivery (COD) service in some European countries and regions.
COD service is only available for countries, regions, and postal codes supported as shown on the website checkout page.
* After selecting COD, you do not need to pay for the goods online. Please complete the payment upon delivery according to the requirements of your local logistics carrier.
* We may confirm your order information via email, SMS, or phone. If we cannot contact you or the order information is abnormal, we reserve the right to cancel the order.
* If a customer refuses to accept a COD order without a valid reason, we have the right to restrict their subsequent use of the cash-on-delivery service or require future orders to use online payment methods.
* The availability of the COD service and specific payment methods may vary depending on the country, region, and logistics carrier. Please refer to the information displayed on the checkout page.
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VI. Order Tracking
After your order is shipped, if we offer logistics tracking, we will send you logistics information and a tracking number (if applicable) via email.
You can check the order delivery status using the logistics information.
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VII. Receiving Instructions
Please ensure that the receiving information you provide is true, accurate, and complete, including:
* Recipient's Name;
* Contact Number;
* Detailed Delivery Address;
* Postal Code.
The customer may be responsible for any delivery failures, delays, or returns due to incorrect addresses, incorrect contact information, or no one signing for the package.
Upon receiving the goods, please promptly check the outer packaging and the goods themselves. If you find any damage, missing items, or incorrect delivery, please contact us within 48 hours of receiving the goods and provide relevant photos and order information so that we can assist you as soon as possible.
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VIII. Customs Duties and Taxes
For orders subject to import duties, value-added tax, or other government levies, the relevant fees will be charged in accordance with the laws and regulations of the destination country or region.
If the law stipulates that the consumer is responsible for any relevant taxes and fees, the consumer must pay them themselves.
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IX. Logistics Delays
We will do our best to ensure timely delivery of your order, but the following situations may cause logistics delays:
* Severe weather;
* Customs inspection;
* Peak holiday travel periods;
* Reasons attribution to the logistics carrier;
* Natural disasters;
* Government regulations or other force majeure events.
For delays caused by the above reasons, we will actively assist in tracking the logistics status, but we cannot guarantee a specific delivery time.
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X. Order Cancellation
If your order has not yet been shipped, you can contact us to apply for cancellation.
If your order has already been shipped, returns and refunds will be processed according to our "Return and Refund Policy".
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XI. Contact Us
If you have any questions about delivery, logistics, COD service, or order status, please contact us:
Customer Service Email:
[JeziorowskaDominikowska482@gmail.com]
Our customer service team will respond to your inquiries within a reasonable time and is dedicated to providing assistance.